Terms of Service

1. Acceptance of Terms

By accessing our website, booking appointments, participating in consultations, or using any services provided by SacredCharis, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our services.

These terms apply to all users of our services, including clients receiving health coaching, medical consultations, group workshops, and website visitors.

2. About Our Services

SacredCharis is an integrative wellness practice operated by Covenant Health Services Inc., led by a licensed Nurse Practitioner specializing in chronic disease management, functional medicine, and health coaching. Our services include:

Health Coaching Services

• Personalized wellness plans and goal setting
• Nutrition and lifestyle strategy sessions
• Medication and supplement reviews
• Stress resilience and mind-body practices

Medical Consultation Services

• Root cause and functional health evaluations
• Chronic condition management planning
• Lab test reviews and interpretation
• Lifestyle and nutritional therapeutic guidance

Educational Services

• Group health talks and workshops
• Educational seminars on wellness topics
• Corporate wellness presentations

3. Healthcare Relationship and Scope of Practice

By engaging our services, you understand and agree that:

• Our practitioners operate within their scope of practice as licensed healthcare providers
• Services may include medical consultation, health coaching, and wellness education
• We work collaboratively with your existing healthcare team when appropriate
• Emergency medical situations require immediate attention from emergency services (911)
• Our services complement but do not replace emergency medical care

4. Client Responsibilities and Informed Consent

Your Commitments

As a client, you agree to:

• Provide accurate and complete health information
• Inform us of all medications, supplements, and treatments you're receiving
• Communicate openly about your health concerns and goals
• Follow through on agreed-upon action plans and recommendations
• Notify us promptly of any changes in your health status
• Maintain open communication with your other healthcare providers
• Respect appointment times and cancellation policies

Informed Consent

You understand that integrative wellness approaches combine conventional medical knowledge with complementary wellness practices. While these approaches can be highly beneficial, individual results may vary, and we cannot guarantee specific outcomes.

5. Appointment Scheduling and Cancellation Policy

Scheduling

• Appointments may be scheduled through our online booking system, phone, or email
• Virtual telehealth sessions are available for eligible services
• We will confirm all appointments via your preferred communication method

Cancellation and Rescheduling

• Please provide at least 24 hours' notice for cancellations or rescheduling
• Late cancellations (less than 24 hours) may result in charges
• No-shows may be charged the full session fee
• Emergency situations will be handled with discretion and compassion
• Repeated late cancellations may affect future scheduling priority

6. Payment Terms and Fees

Payment Policy

• Payment is due at the time of service unless other arrangements are made
• We accept various payment methods including credit cards and electronic payments
• Package deals and payment plans may be available for certain services
• Insurance coverage varies; we will provide necessary documentation for reimbursement

Refund Policy

Refunds are considered on a case-by-case basis, particularly for service packages. We are committed to working with clients to ensure satisfaction with our services while maintaining fair business practices.

7. Telehealth and Virtual Services

For virtual consultations and telehealth services, you agree that:

• You have access to reliable internet and appropriate technology
• You will participate from a private, secure location
• Technical difficulties may occasionally occur and alternative arrangements will be made
• Virtual sessions are subject to the same confidentiality standards as in-person visits
• Recording of sessions requires explicit consent from all parties
• You understand the limitations of remote healthcare delivery

8. Confidentiality and Privacy

We are committed to protecting your privacy and health information in accordance with HIPAA and other applicable privacy laws. Please refer to our Privacy Policy for detailed information about how we collect, use, and protect your personal and health information.

By using our services, you consent to our privacy practices as outlined in our Privacy Policy, which is incorporated by reference into these Terms of Service.

9. Website Use and Intellectual Property

Permitted Use

You may use our website to:

• Learn about our services and approach to wellness
• Schedule appointments and manage your account
• Access educational resources we provide
• Contact us with questions or feedback

Prohibited Use

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the website's operation or security
• Copy, reproduce, or distribute our content without permission
• Use our services to spam or harass others

Intellectual Property

All content on our website, including text, graphics, logos, and educational materials, is owned by Covenant Health Services Inc. or our licensors and is protected by copyright and other intellectual property laws.

10. Limitation of Liability and Disclaimers

While we strive to provide the highest quality care, you understand that:

• Individual results and outcomes may vary
• Healthcare involves inherent uncertainties
• We practice evidence-based medicine but cannot guarantee specific results
• You maintain responsibility for following medical advice and treatment plans
• Emergency situations require immediate professional emergency care

11. Termination of Services

Either party may terminate the healthcare relationship with appropriate notice:

• Clients may discontinue services at any time
• We may terminate services with reasonable notice for non-payment, non-compliance, or other valid reasons
• In case of termination, we will provide appropriate referrals and transfer records as requested
• Termination does not affect obligations for services already provided

12. Changes to Terms

We may update these Terms of Service periodically to reflect changes in our practice, services, or legal requirements. We will notify you of material changes by:

• Posting updated terms on our website with the revision date
• Sending notification via email or during your next appointment
• Providing reasonable time to review changes before they take effect

13. Dispute Resolution and Governing Law

We are committed to resolving any concerns or disputes amicably and professionally. These Terms of Service are governed by the laws of [Insert State/Province], and any disputes will be resolved in the appropriate courts of that jurisdiction.

We encourage open communication to address any issues before they become formal disputes.

14. Contact Information